Capital Region ERN

Founded: 2015
Capital Region ERN

88% retention rate


311% return on investment


1821 referrals to Coaches


1479 distinct employees since '16



Success Coaches become a Manager's "best friend"

Working alongside HR, managers, supervisors, and organizational leaders...
By scheduling time on a weekly basis to be on site and to meet face-to-face with your employees helping them confidentially navigate through life’s challenges.
Immersing ourselves in your workplace culture and becoming a part of the team, working to successfully achieve retention goals by helping your employees become loyal, productive members of the team.

On-site, confidential resource for employees.

Success Coaches serve as a direct conduit to community resources & services that provide fast relief for many issues that employees face, including reliable transportation, workplace conflict, childcare, housing challenges, family challenges, etc.

Success Coaches are a confidential service available to assist employees through difficult work, home, or life issues. We connect employees with resources, advocate for and coach them through real life situations like receiving a disconnect notice from National Grid or some financial stress due to debt, student loans or just making ends meet.

The onsite Success Coach is a confidential resource that employees can access on a predictable, ongoing basis.

If it weighs heavy on your mind, heavy on your heart or gives you a pit in your stomach...visit your success coach!

Increasing utilization of other employee benefits!

As Success Coaches build trust with employees through their confidential, regular presence in the workplace, many businesses are seeing increased utilization of other benefits such as support via EAP, proper use of time off, and training opportunities.
Coaches are able to clarify benefits so they are more easily understood by employees resulting in more consistent utilization & engagement.

  Success Coaches


Susan LaRosa


With a background in occupational therapy, housing security, and social services, Susan provides ERN businesses and their employees with an informed, insightful, and inclusive perspective.


John McCarthy


John enjoys working at a variety of different area businesses, helping their employees remain successful at work in spite of the challenges in their daily lives.


Danielle Pouliott-Williams


Prior to joining ERN-NY in 2019, Danielle served a diverse demographic in the field of education. A native of Albany county, she lives with her husband and two children.

  Lead Organization(s)

Schenectady ARC | Pine Ridge Industries

Schenectady ARC | Pine Ridge Industries

Nathan Mandsager, Chief Operating Officer, Pine Ridge Industries

  Email     518-688-1917

  2014 SAERN Annual Report   2015 Annual Report SAERN   2015 Q1+Q2 YTD Report   2016 ERN-NY Annual Report   2018 Annual Report ERN NY   2019 Annual Report ERN USA   Capital Region ERN brochure 2021   Digital Brochure   Q3-Q4 '15 Report CRERN

  Employer Members-Investors

  • Albany Medical Center
  • Capital EAP
  • City Mission
  • Clear View Bag, Inc.
  • Columbia County ARC
  • Daily Gazette
  • Golub Industries
  • Home Instead Senior Care
  • Kingsway Communities
  • Living Resources
  • Logistics One
  • McLane
  • MVP Health Care
  • Proctors
  • Schenectady ARC
  • Siena College
  • The Arc of Rensellaer County
  • Union College

  Strategic Partners

  • Schenectady County Community College